FAQs
Frequently Asked Questions (FAQs) โ ComfiWear
Weโre here to help! Below are answers to some of the most common questions about shopping with us. If you need further assistance, feel free to email us at essentials@shopglades.com.
๐ Ordering & Payments
How can I contact ComfiWear?
You can reach our customer support team at essentials@shopglades.com, and weโll be happy to assist you.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Can I change or cancel my order?
We process orders as quickly as possible, so any changes or cancellations must be requested within 12 hours of placing your order. If the order has already been processed, we will be unable to make changes, but you can return the item for a full refund once received.
When will my order be processed?
Orders are processed between Monday and Friday (excluding holidays). Please allow 1-3 business days for processing before your order is shipped.
๐ Shipping & Delivery
Do you ship worldwide?
Yes, we ship worldwide!
Where do you ship from?
We ship from various locations, including the US and international warehouses, depending on product availability and destination.
How long will it take to receive my order?
Estimated delivery time is 1-2 weeks depending on your location and shipping method.
What if I don't receive my order?
If your order has not arrived within 30 days of shipment, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site are displayed tax-free in US dollars. Depending on your country, you may be required to pay customs duties or import taxes upon delivery. These charges are determined by your local customs office and are the buyerโs responsibility. We are not responsible for delays caused by customs processing.
๐ Returns & Refunds
How do I return an item?
Please contact us at essentials@shopglades.com for return instructions.
What if I receive a defective, incorrect, or damaged item?
If you receive an item that is defective, incorrect, or damaged, please email us with your order number, photos of the product, and details of the issue. We will work quickly to resolve your case.
When will I receive my refund?
Refunds will be issued to your original payment method within 7-10 business days after we receive and process your return. If you havenโt received your refund yet, please check with your bank or credit card provider, as processing times may vary.
If you have any additional questions, donโt hesitate to reach out to us at essentials@shopglades.com. Weโre here to help! ๐